eManager 4-IT from Kenner Consulting, LLC

eManager 4-IT is designed for the IT professional organization to manage customer client information and monitor multiple servers from a single web application written in PHP and using a MySQL® database. It can be securely accessed from anywhere using a JavaScript enabled web browser by authorized users with the appropriate privileges.

eManager 4-IT allows the IT professional to effectively maintain information about their clients and the client site installations, including servers, network, workstations, miscellaneous appliances and applications. In addition, eManager 4-IT allows the creation of service tickets in order to track and monitor work performed and maintain a history of all service or modifications to the client’s site installation(s) and assets.

eManager 4-IT also allows the quick right-now glance of a site installation’s online up or down status through the internet in addition to keeping links (favorites or bookmarks) to common connections to the clients hardware and software applications without having to lookup the site location’s address or maintaining a browser favorites list.

There is also the ability to upload attachments about clients, their site installations, or assets. These attachments can be contracts, service agreements, warranties, invoices, guides, manuals or anything else.

We have many clients that we service and administer their network for that includes a Lotus Foundations™ or other servers. One client alone has a network across 24 different locations in a three-state area with a Lotus Foundations server at each location. At our home office, we also have a Lotus Foundations server that we utilize in our operations. We often need to troubleshoot client problems or assist them with their needs from wherever we happen to be at that time. Trying to remember or keep notes on each client's configuration can be a daunting task. Thus was born the idea for eManager 4-IT.

Simplistic ease of use, yet easily configurable and modifiable; able to get to at any time from anywhere; secure the information content; not require modification with updates to the server OS; adaptable to the many possible complexities of a client configuration; and requires no modification to the client's server. All these features drive the design behind eManager 4-IT.

Version 2.1 Now Available!

New in this latest update is the ability to remotely detect the status condition of Lotus Foundations site servers. If the Status Monitor service of the Lotus Foundations core is available for a site, eManager 4-IT will report the current status condition of the server. For example, when any item in the WebConfig System Status has a "RED" or "down" state, eManager 4-IT will remotely report an "Error" condition for that Site.

Also new to eManager 4-IT is "Alert Monitor". This feature allows sites to be monitored for their on-line or off-line status and optionally send E-Mail notification alerts when off-line. For Lotus Foundations servers, eManager 4-IT will also remotely detect if the site server has any error or warning conditions and alarm or alert accordingly.

The monitoring of Sites has two operating modes. The first mode of monitoring is ideal for when at your desktop workstation and provides an audible alarm. The second mode is for when you are away from your desk and wish notification alerts to be sent to your E-Mail account or directly to your mobile device or phone. Alert notifications can be in either a normal E-Mail format or an SMS format suitable for mobile text messaging. The destination, frequency and format of alerts are all user selectable.

Scenario:

Printer drivers are often stored in a shared folder on the network file server at the client’s location (because printer setup CD’s often get misplaced). Replacing a workstation you need to install the drivers to the network printer. However, it appears that someone has “accidentally” deleted the folder containing these drivers. So now you have to locate the install drivers for this printer.

Not a problem with eManager 4-IT.

Open a web browser session on the new workstation, and enter the address to your organization’s eManager 4-IT system and login.
Click the Clients button and locate the client.
Click the Assets icon to open the Assets list for that client and locate the network printer that you are installing drivers for.
Open the Asset record for that printer and make note of the IP address for the printer and any additional notes or instructions.
Click the Attachments icon, and there is the zip file (that you wisely uploaded when you installed and setup the printer a year ago) that you can now download to the workstation.

While you’re at it, mark the previous workstation as taken out-of-service and add the replacement workstation to the Asset list.

Then enter Service Tickets for the workstation and anything else that had to be done.

Now doesn’t that beat spending a lot of time tracking down a setup CD, or using an online web search engine to find a printer driver site that doesn’t have broken links?

Not only that, you have also obtained key information that you needed in order to setup the printer, updated the inventory of the client’s equipment, and logged information about the work performed for historical tracking and optionally for client billing.

The Offer

Kenner Consulting, LLC is making available and offering eManager 4-IT ver. 2.1 at the very affordable list price of $349.00 USD. There are NO annual licensing fees or per user seat fees.

That's less than the cost of most small business accounting packages. Compare this expense to some other enterprise level solutions that are complex; or a combination of other packages that aren't geared to IT needs.

For registered users, this includes E-Mail and limited telephone support. Updates or patch fixes as they become needed will be made available at no additional cost. As additional feature requests or enhancements are developed and integrated within eManager 4-IT, upgrade opportunities for major version releases will be made available.

If you are currently a member of the IBM Lotus Foundations Partner community, contact us today for an exclusive offer opportunity.

Consider how your IT business manages its information and provides support to your clients. Is there a need for streamlining the collection and organization of technical information? Is your customer support strategy reactive or proactive? We developed eManager 4-IT for ourselves because we found a need for such a tool to become more efficient and successful as an IT support provider for our clients. We are confident that eManager 4-IT can do the same for you.